Guest Services

The Guest Services Team at Hacienda del Secreto’s job is to serve you, our guests; as a team, we do everything we can to ensure that you and your family/party have the absolutely best vacation. Whether this means organizing all of your meals with our Chef Services, planning a family outing to Akumal or local cenotes for you, pre-purchasing your grocery list or setting up a beach BBQ- we got you covered. Most every one of your vacation dreams can easily become reality, just ask us!

Please see our list of services below:

  • Villa Provisioning
  • Tours/Activities
  • On Site Spa Services
  • Private Yoga Classes inside our Wellness Studio
  • Airport Transportation
  • Car Rental
  • Baby Sitting Services

Interested in one or more of these services? Please fill out the online form below, which emails to our Guest Services Director.

If for some reason you have not received a response within 1-2 business days, please feel free to contact our Guest Services Team from 9am- 4pm daily using the contact information below:

HDS Office US Number: 713 5898 5440 / ext 0 (Simply a voicemail service. Please leave us your message.)

HDS Office Mexico Number: 011 (52) 998 891 4955 /ext 0 (Open Monday-Saturday, 9AM-5PM)

Guest Services’ Cell: 011 (52) 1 984 151 8106 (Available 8AM-5PM Monday-Saturday. Please do not call after said hours)

Email: guest_services@playasecreto.com

*Please keep in mind that in order to serve all of our guest best, we only take in requests 30 days prior to your arrival date.

We look forward to serving you! So hurry on over to Hacienda del Secreto. We’ll keep the margaritas cold!

Have you already booked our Airport Transfer Services and are looking for more logistical information?  Please read the following document on how to find your transport from the Cancun Airport: Cancun Airport Transportation Info